SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Mexico, Central America, South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bohogammastyle (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bohogammastyle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very comfortable and nice dress
contenta
Брала 4 цвета, но не стоило этого делать. Лиф и горловина скроены не профессионально. Горловина оттопыривается, сразу из под проймы резко расширено, это не трапеция, как на фото продавца, а мешок.
I love the Zanzea brand. I own almost all of the colors in this dress. The fabric is a little thin so the seem ripped. It should be easy to fix.
colour was a bit different....bright orange
shipping shipment and have problems. сдэк the shipping, but сдэк регистрируется only the track number, shipping produce other company, not contact with, package not trackable. store поделил order two packages order sent half a week, almost sent the part a month after shipping. ажиданий month in total, and i got disputes, but not, through money returned seller one dress for dispute, in parcel enclose forgotten because it! just five star ставлю part second выслал money and returned seller what. medium quality goods, this соответвует price but quality.
loved very. att, regina
шла package long easy and worked tracking but trace, where it is located. match commodity description, packed well. dress in size. recommend. thank you.
2 month. отслеживалось no. what is in the order system type писала brad horde кызыл russia. алмааты or russia. a little off sheer dress photo, simple skirt bottom satin even more dark color. dress жатки self, even though задавала questions buyers, cloth answer одинаковая everywhere. compliance photo. shipping to flat. fit size. zanzea dress this second manufacturer. black previous had from other store. in the process of wash and fit. size 4xl was that, this 3xl. sit original same. but socks season after the tea length black сядет if afraid that the body and strictly... a. now on wide and straight ankle length 118-90-117
dress received in 2 months. тянула transport company since the delivery. size 5xl 56's size. more different color light petticoat, than the photos.
dress good. straight stitching. comfortable fabric. recommend.
This one is SO BEAUTIFUL and fits so perfectly. Thank you sender.
167 110 kg
little widish, many зато foot folds, go)
very nice love arrive 3 week
Thank you, dress is beautiful !
Unfortunately, the arm width was too small for me as I have a very wide upper arm.
excel draining as expected. every dress is so i ordered george. very good store thank you.
WELL
all excellent)